Helping you improve

Helping you improve

We understand building a truly great contact centre isn’t just an exercise in technology – it’s the expertise in designing, implementing and operating your centre that really provides value. Until recently, this expertise has been limited to big centres with big budgets who are able to hire the staff they need. Premier brings more than 25 years’ experience in the contact centre industry; our service desk, our contact centre design and implementation and our consultancy services can help you share in our knowledge to continually improve your business.

Our expertise shines through in all the ways we can help you, including:

  • Onboarding – when you come on board as a Premier Contact Point customer, you don’t just get a generic product. Over a series of workshops and meetings, our implementation and design experts work with you and all the stakeholders in your contact centre to deeply understand your requirements and tailor a system to work the way you want.
  • Service desk – once you’re up-and-running, our service desk is there to assist you whenever you need help, advice or guidance. Working within an ITIL framework, our problem-handling processes keep you informed and well supported.
  • Consultancy – our consultants have experience across a wide range of specialist contact centre areas; we can share our passion and knowledge to help you understand and improve every facet of your business.