To perform well as an agent, you need to be able to quickly and effectively access all information about a customer with minimum distraction. Premier Contact Point delivers relevant data for inbound and outbound calls right into the agent desktop application, so your agents can focus on customers instead of being distracted by multiple applications and complex search functions. We can also integrate into your CRM to make it even easier for agents to provide exceptional service.
Depending on your business requirements and the type of data your agents need to see, we can show the following:
- Inbound call data, like the number dialled, the customer’s phone number, the queue the call was sent to, and the customer’s wait time
- Information entered by the customer into an IVR
- Data retrieved from a database based on information attached to the call or entered by the customer
- Outbound call data imported with the customer record, such as name and address
- Custom fields and scripting, empowering your agents to manage and update your data for you, and providing a customisable, flexible environment to give agents the support they need
Premier Contact Point can also be integrated with your own information management systems, so agents only need to focus on a single screen and can spend more time doing what really matters – keeping your customers happy.