Payments & Receivables

Smarter receivables

Smarter receivables

Offer flexible payment options - Enhance customer experience - Simplify accounts management

The Premier transactions platform dramatically reduces the costs and effort involved in managing your payments and receivables, leaving you to focus on what you do best - providing an excellent customer experience. The platform provides your customers with a range of payment options, allowing them to choose how they would like to pay you. It facilitates internet payments, automated pay-by-phone, payments through your contact centre, payments by mobile, set and forget payments, single click payments with pre-registered accounts, mail order payments and more.

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The Premier transactions platform dramatically reduces the cost and effort involved in managing your payments and receivables, letting you to focus on what you do best - providing an excellent customer experience. The platform provides your customers with a range of payment options, allowing them to choose how they would like to pay you. It facilitates internet payments, automated pay-by-phone, payments through your contact centre, payments by mobile, set and forget payments, single click payments with pre-registered accounts, mail order payments and more.

The Premier transactions platform reduces the overheads of your account receivables by automating a large part of this function. This removes the burden of managing ever-changing card payment services, reconciliation, security requirements and vulnerabilities, and allows you to meet customer expectations in relation to multi-device support and payment option preferences.

Some of the modules available on the Premier transactions platform are:

  • Business rules optimiser
  • Branded hosted bill payment page - your own internet payments page with your logo and chosen design
  • Customer self-service including bill presentment
  • Automated phone (IVR) payment services
  • Recurring payments optimiser including decline manager
  • Contact centre initiated payments
  • Mobile payments - enables your cusomters to pay from their smartphone or tablet device
  • Payment request and receipt messaging

Have a look at our Smart Receivables Checklist to see how the Premier Transactions Platform meets your requirements:

 

Smarter receivables checklist

Feature Why is it important?
PCI DSS compliant Reduce internal IT burden
Real-time Immediate processing
Consolidated reporting Reduce reconciliation overheads
Tokenisation Reduce internal IT burden of PCI DSS
Your branding Customer experience
Internet payments Customer experience
Automated phone (IVR) Customer experience
Mobile Customer preference
Surcharging Reduce bank fees
Auto-early payment discounts Encourage early payment for better cash flow
Auto-late payment penalties Discourage late payment for better bash flow and reduce late payment follow-ups and bad debts
Fixed amounts Reduce partial payments follow-ups and bad debts
Recurring payment management Reduce decline payment follow-ups and bad debts
Declined payment messaging Let your recurring payment customer know their payment was declined by SMS and email. Reduce follow-up calls
Auto-card number updates Reduce communications and PCI overheads related to updating expired cards
Need more? Just ask us!  

 

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Solving PCI DSS

Solving PCI DSS

Transfer risk - Reduce IT overheads - Benefit from low impact payment technology upgrades

PCI DSS - the Payment Card Industry Data Security Standard - provides a detailed framework outlining how you should keep credit card data secure. These requirements are often treated as an IT-only concern by organisations; we believe the area is both a business and a technology issue. True compliance goes beyond just payment solutions - it encompasses your business policies and processes. The Premier transactions platform will enable you to transfer some PCI DSS work out of your business, helping to ensure compliance and reducing your IT overheads.

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PCI DSS - the Payment Card Industry Data Security Standard - provides a detailed framework outlining how you should keep credit card data secure. These requirements are often treated as an IT-only concern by organisations; we believe the area is both a business and a technology issue. True compliance goes beyond just payment solutions - it encompasses your business policies and processes. The Premier transactions platform will enable you to transfer some PCI DSS work out of your business, helping to ensure compliance and reducing your IT overheads.

The Premier transactions platform provides several modules that capture, transmit and store card details in a PCI DSS compliant manner. Simply adjust your processes to use any or all of our solutions and you will quickly reduce your organisation’s PCI DSS compliance overheads. Many clients have become compliant within a few months, with negligible IT spend.

 

PCE DSS solutions checklist

Feature Why is it important?
PCI DSS compliant Reduce internal IT burden
Tokenisation engine Replace your stored card details with tokens
Hosted internet registration page Customers register their own card details without bringing your systems into scope
Hosted internet update page Customers update their own expired or invalid card details without bringing your systems into scope
Contact centre hosted registration page Your staff can register customer card details without bringing your systems into scope
Contact centre hosted update page Your staff can update customer card details without bringing your systems into scope
Hosted automated phone (IVR) update Customers update their own expired or invalid card details by telephone without bringing your systems into scope
Batch token processing Manually or automatically upload your recurring payment batch files for processing without bringing your systems into scope
Real-time token processing Manually or automatically submit tokens for processing without bringing your systems into scope
Branded hosted internet payment page Customers pay with their card details without bringing your systems into scope
Single click payments Customers pay by selecting their pre-registered card details without bringing your systems into scope
Hosted automated phone (IVR) Customers pay with their card details by telephone without bringing your systems into scope
Need more? Just ask us!  

 

 

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Secure self-servicing in the cloud

Secure self-servicing in the cloud

Raise customer satisfaction – Reduce operational costs – Help save the environment

We believe the security of your customer's personal data is as important as securing their payment data. That’s why we have added a series of secure, cloud-based modules that allow you to offer internet and phone self-service solutions to your customers 24 hours a day, 7 days a week.

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We believe the security of your customer's personal data is as important as securing their payment data. That’s why we have added a series of secure, cloud-based modules that allow you to offer internet and phone self-service solutions to your customers 24 hours a day, 7 days a week.

Your customers want to be able to serve themselves at a convenient time and in a way that suits them; giving them this option helps ensure their satisfaction. Premier can help you provide easy-to-use self-service modules to enhance customer experience, at the same time reducing your physical business opening hours and contact centre inbound queues.

When considering self-service, security is a major factor to keep in mind. We look after your cloud contact centre and payments services in our PCI DSS compliant environment. We can also look after many of your high repetition enquiries and requests. By replacing or outsourcing some of your paper-based or manual processes, you can simplify your operations at the same time as shrinking your business' carbon footprint.

 

Customer self-service checklist

Feature Why is it important?
Balance enquiries Let your customers check their balance using their phone or the internet
Bill presentment Let your customers view and pay their bills online
Single click payments Let your cusomters pay you with a single click using their pre-registered and preferred payment details
Secure online forms Provide various types of forms or surveys on your website and securely capture and download their responses. Remove PDFs, faxes and paper forms for good.
Online customer identification Identify your customers with the ability to update their expired or invalid card or bank account details online
Card detail and bank account updates Provide your customers with the ability to update their expired or invalid card or bank account details online
Electronic direct debit request submissions Allow your customers to provide permission for a direct debit from the bank account or card details online. Download the details securely
Secure phone (IVR) services Allow your customers to complete surveys, request call backs or documentation by phone
Need more? Just ask us!  

 

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White-labelled payments

White-labelled payments

Improve your services – Strengthen member relations - Create a new revenue stream

Are you a bank, non-bank financial institution, industry association, ISP or franchise? Do you provide software or services to many businesses? We can help you offer your customers a multi-award winning secure payments and receivables solution or add-on. Speak to us about our white-labelling program, currently used by white-label partners across the globe. 

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Are you a bank, non-bank financial institution, industry association, ISP or franchise? Do you provide software or services to many businesses? We can help you offer your customers a multi-award winning secure payments and receivables solution or add-on. Speak to us about our white-labelling program, currently used by white-label partners across the globe. 

Our Merchant Onboarding and New Sales module (MONS) makes offering eCommerce, receivables and payment gateway services simple.

And if white labelling doesn’t suit you, we will soon have an online reseller program as well.  Please contact us to discuss this further.

 

White-label solutions checklist

Feature Why is it important?
Customer privacy Securely hosted in a PCI DSS compliant environment. Keeping your customer personal data safe is as important as securing their card data
Online fulfillment No forms, emails or faxes. Send your customer details electronically and securely
Real-time fulfillment monitoring Keep a track of the number of leads, customer sign ups and processing through the sales and enablement process
'Always on' status check Check status of your customers at any time, seven days a week
Hosted internet update page Customer update their own expired or invalid card details without bringing your systems into scope
Mulitple users Give various levels of access to your salesforce, quality assessors, preferred bank and customer support teams
Reports View and create various reports and search for transactions in real time
Customised packages Creat packages of our solutions that cater to your members or customers
Notifications Receive email notifications when customers are enabled
Need more? Just ask us!  

 

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Telephone banking

Telephone banking

Benefit from core banking integration – Reduce contact centre queues – Offer 24x7 service

Although the internet now dominates many aspects of our daily lives, a significant proportion of consumers still prefer to make payments or banking enquiries by phone. There can be many reasons behind this preference - availabilty of reliable internet services, proximity of a computer or smartphone, visual impairment, mistrust of the internet or technophobia.  Over the past 15 years, Premier Technologies has been providing hosted IVR services to many of Australia’s financial institutions and major utilities. 

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Although the internet now dominates many aspects of our daily lives, a significant proportion of consumers still prefer to make payments or banking enquiries by phone. There can be many reasons behind this preference - availabilty of reliable internet services, proximity of a computer or smartphone, visual impairment, mistrust of the internet or technophobia.  Over the past 15 years, Premier Technologies has been providing hosted IVR services to many of Australia’s financial institutions and major utilities. 

Premier’s multi-purpose telephone banking platform is used to service financial products such as home loans, bank accounts, cheque accounts, credit and debit cards, ATM cards, BPAY, managed funds, disaster appeals and overdrafts, to name a few.

 

Telephone banking checklist

Feature Why is it important?
Balance enquiries Let your customers check their account balance using their phone
Payment history Let your customers check their last five payments on card, cheque book or account
Transfers and BPAY Let your customers pay others from the account or use BPAY
Card activation Activate a new card without speaking to an operator
Disaster appeal hotline Let your customer donate securely using this scheme card
In-branch cashless donations Staff-assisted, in-branch disaster appeal donations using credit card, reducing the need to roll out EFTPOS terminals to all of your branches
Need more? Just ask us!  

 

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