Telephone banking

Telephone banking

Although the internet now dominates many aspects of our daily lives, a significant proportion of consumers still prefer to make payments or banking enquiries by phone. There can be many reasons behind this preference - availabilty of reliable internet services, proximity of a computer or smartphone, visual impairment, mistrust of the internet or technophobia.  Over the past 15 years, Premier Technologies has been providing hosted IVR services to many of Australia’s financial institutions and major utilities. 

Premier’s multi-purpose telephone banking platform is used to service financial products such as home loans, bank accounts, cheque accounts, credit and debit cards, ATM cards, BPAY, managed funds, disaster appeals and overdrafts, to name a few.

 

Telephone banking checklist

Feature Why is it important?
Balance enquiries Let your customers check their account balance using their phone
Payment history Let your customers check their last five payments on card, cheque book or account
Transfers and BPAY Let your customers pay others from the account or use BPAY
Card activation Activate a new card without speaking to an operator
Disaster appeal hotline Let your customer donate securely using this scheme card
In-branch cashless donations Staff-assisted, in-branch disaster appeal donations using credit card, reducing the need to roll out EFTPOS terminals to all of your branches
Need more? Just ask us!