Premier offers industry-leading cloud contact centre, secure payments, transactions and receivables solutions that let you focus on your core activities.
VOICE • EMAIL • SMS • WEB CHAT
Premier Contact Point delivers a cloud contact centre suite, including inbound, outbound and blended traffic in any medium (such as Voice, Email, SMS or Web Chat). This allows all agents – at all locations – to provide the highest levels of consistent, informed service to your customers.
More and more businesses are realising that cloud solutions can help them solve many technology and business process problems. Contact centres are no exception. Premier Contact Point can help you improve your contact centre operations by offering greater value, scalability, speed of delivery, security, availability and flexibility, as well as ongoing upgrades and maintenance.
MEETING YOUR NEEDS
Everything we do to design a solution for your business is built upon our 30+ years of experience in the contact centre industry, and the expertise we have developed through working with a wide range of organisations.
MEETING YOUR NEEDS
With over 30 years’ experience in the contact centre industry, our contact centre design, implementation, and consultancy services will ensure you have access to a leading industry solution that will allow you to continually improve your business.
MEETING YOUR NEEDS
Workforce optimisation can help by ensuring staffing levels, rosters and shifts are designed to provide the best possible balance between good customer service and good value.