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Premier Technologies / MerchantSuite COVID-19 Update 2 -26 March 2020
The past few weeks have been difficult for everyone. We sincerely hope that you, your family, friends and colleagues are keeping safe. We are continuing to provide all Services and Support. At Premier Technologies and MerchantSuite we have been doing everything we can to support our customers and ensure the continued delivery of our critical business services and support and a timely and effective response to any disruption of critical business services.
Did you know…?
• Over 50% of calls are now made from mobile phones.
• There are more than 35 million mobile phones in Australia, compared with just 8 million landlines.
• 41% of Aussies only use a mobile for voice calls.
And most importantly, most contact centres still model their operations around landline calls, often using technology and processes that are decades old.
If you handle payments through your contact centre, read on. Things have changed. It’s now a lot easier for your customers to pay you securely, and for the transactions to be handled in a manner that is totally PCI-DSS compliant, and not painful for the customer. Before we reveal how, it’s important to understand why PCI-DSS compliance is critical for taking payments.
We are excited to announce our new distribution partnership with VExpress Distribution – an Australian-owned distributor of dynamic telecommunication, data and mobility solutions.operations around landline calls, often using technology and processes that are decades old.
Great Attitudes, Better Service.